Privacy Policy

This privacy policy applies between you, the User of this Website, and Visual Sites, the owner and provider of this Website. Visual Sites takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and Interpretation

In this privacy policy, the following definitions are used:

Data

Collectively all information that you submit to Visual Sites via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws.

Cookies

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies).

Data Protection Laws

Any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK.

GDPR

The General Data Protection Regulation (EU) 2016/679.

Visual Sites

Visual Sites, a professional web development company located in Gwynedd, North Wales, UK.

UK and EU Cookie Law

The Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011.

User or you

Any third party that accesses the Website and is not either (i) employed by Visual Sites and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Visual Sites and accessing the Website in connection with the provision of such services.

Website

The website that you are currently using, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

Scope of this Privacy Policy

This privacy policy applies only to the actions of Visual Sites and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

For purposes of the applicable Data Protection Laws, Visual Sites is the "data controller". This means that Visual Sites determines the purposes for which, and the manner in which, your Data is processed.

Data Collected

We may collect the following Data, which includes personal Data, from you:

• Name
• Contact information such as email addresses and telephone numbers
• Project requirements and business information
• IP address (automatically collected)
• Web browser type and version (automatically collected)
• Operating system (automatically collected)

In each case, in accordance with this privacy policy.

How We Collect Data

We collect Data in the following ways:

Data that is given to us by you

Visual Sites will collect your Data in a number of ways, for example:

• When you contact us through the Website, by telephone, post, email or through any other means
• When you use our web development services
• When you request a quote or consultation

Data that is collected automatically

To the extent that you access the Website, we will collect your Data automatically, for example:

• We automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.
• We will collect your Data automatically via cookies, in line with the cookie settings on your browser.

Our Use of Data

Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

• Internal record keeping
• Improvement of our web development services
• Transmission by email of project updates and service information that may be of interest to you
• Contact for project consultation purposes which may be done using email, telephone, or other communication methods
• Customization and improvement of the Website based on user feedback

For the delivery of direct marketing to you via email, we'll need your consent, whether via an opt-in or soft-opt-in:

• Soft opt-in consent applies when you have previously engaged with us (for example, you contact us to ask for more details about our web development services).
• For other types of e-marketing, we are required to obtain your explicit consent.

If you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time.

Who We Share Data With

We may share your Data with the following groups of people for the following reasons:

• Our employees and professional advisors - For project management, communication, and service delivery purposes
• Third-party service providers - Only when necessary for website hosting, email services, or other technical requirements for your project

In each case, in accordance with this privacy policy and applicable data protection laws.

Keeping Data Secure

We will use technical and organisational measures to safeguard your Data, for example:

• Access to your information is controlled by secure authentication methods
• We store your Data on secure servers with encryption
• Regular security audits and updates to our systems
• Staff training on data protection and privacy best practices

If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via email: jos@visualsites.co.uk

For additional online security information, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data Retention

Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your Rights

You have the following rights in relation to your Data:

Right to access

The right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive."

Right to correct

The right to have your Data rectified if it is inaccurate or incomplete.

Right to erase

The right to request that we delete or remove your Data from our systems.

Right to restrict our use of your Data

The right to "block" us from using your Data or limit the way in which we can use it.

Right to data portability

The right to request that we move, copy or transfer your Data.

Right to object

The right to object to our use of your Data including where we use it for our legitimate interests.

To exercise any of your rights:
Contact us via email: jos@visualsites.co.uk
Or phone: Available upon request

If you are not satisfied with how we handle your complaint, you may refer it to the Information Commissioner's Office (ICO). Visit https://ico.org.uk/ for more information.

Transfers Outside the European Economic Area

Data which we collect from you may be stored and processed in and transferred to countries outside of the European Economic Area (EEA). For example, this could occur if our servers are located in a country outside the EEA or one of our service providers is situated in a country outside the EEA.

We will only transfer Data outside the EEA where it is compliant with data protection legislation and the means of transfer provides adequate safeguards in relation to your data, for example by way of data transfer agreement, incorporating the current standard contractual clauses adopted by the European Commission.

To ensure that your Data receives an adequate level of protection, we have put in place appropriate safeguards and procedures with the third parties we share your Data with.

Links to Other Websites

This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Changes of Business Ownership and Control

Visual Sites may, from time to time, expand or reduce our business and this may involve the sale and/or the transfer of control of all or part of Visual Sites. Data provided by Users will, where it is relevant to any part of our business so transferred, be transferred along with that part and the new owner or newly controlling party will, under the terms of this privacy policy, be permitted to use the Data for the purposes for which it was originally supplied to us.

We may also disclose Data to a prospective purchaser of our business or any part of it.

In the above instances, we will take steps with the aim of ensuring your privacy is protected.

Cookies

This Website may place and access certain Cookies on your computer. Visual Sites uses Cookies to improve your experience of using the Website. Visual Sites has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling Visual Sites to provide a better experience and service to you.

Types of Cookies We Use:

You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

For more information generally on cookies, including how to disable them, please refer to aboutcookies.org.

General

You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this Privacy Policy

Visual Sites reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

Last Updated: January 2025